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Tommy Kolega
Experienced international IT executive, CTO, IT Director and Enterprise Architect
Kuwait, Kuwait
www.askvisory.com/tommykolega

Why you should speak with me:

Tommy has 16 years of experience in the Information Technology and Services. Tommy is currently a Director, Applications (CTO) at Alghanim Industries

Summary:

An outstanding international IT professional and an inspirational leader with extensive strategic planning, project management and governance experience and an exceptional record of delivery within diverse and highly competitive global markets. Particular expertise in establishing and transforming IT operations and driving major change initiatives to generate significant P&L benefits. Highly credible with a strong technical base combined with a passion for achieving all objectives and building high performance teams.

Career History

Enterprise:
Alghanim Industries 
Position:
Director, Applications (CTO) 
Summary:
Application Management, Development and Support of the enterprise applications running the diverse group of business for Alghanim. Developing, enhancing and roadmapping the strategic architecture for the organization as a whole. 
Year:
Mar 2011 – Present
Enterprise:
Alghanim Industries 
Position:
Director, Technical Services (CTO) 
Summary:
Hired within this Hewitt Associates’ named Best Employer in Middle East and Asia and multi-billion dollar conglomerate with the remit to provide support to its Technology Infrastructure and Service Delivery Teams.

Ensures service delivery, support and technology platforms are capable of addressing local and regional operational needs relative to businesses, services, sales, product delivery and requirements.

Source, negotiate and implement vendor solutions whether hardware, software or services and ensure that they are supportive of efforts to improve sales, services, and product deliveries.

Overall management of Infrastructure Team and Service Desk and Desktop Teams and direct support for 250+ Windows Servers, 50+ Unix & Midrange Servers, 5 SAN Environments with over 50TB of storage across 2 Data Centers, 3000+ desktops including PCs, phones, and printers in over 70 offices in 6 countries. 
Year:
Aug 2008 – Apr 2011
Enterprise:
Thomson Reuters 
Position:
ANZ Country Manager, Technology Operations 
Summary:
Joined the world’s leading source of intelligent information for businesses and professionals and provided support to its expanding regional business via strategic management of Australia and New Zealand IT Groups as per Thomson Reuters Technology Operations standards.

Met all business plans and product rollouts with infrastructure services and solutions optimized by continuous architectural review, solutions design and project management.

Established ITIL-based methodologies that cohesively work with the company’s regional businesses.

Provided direction to both the Infrastructure Team and Service Desk Teams in supporting 350+ Windows NT/2000/2003 Servers, 100+ Unix & Midrange Servers, 5 SAN Environments with over 100TB of storage across 4 Data Centre and 3 Co-location facilities, 900+ desktop services including PCs, phones, and desktop based applications in over 20 offices. 
Year:
Feb 2008 – Jul 2008
Enterprise:
Fujitsu Australia and New Zealand 
Position:
Manager, Servers 
Summary:
Recruited within this leading global provider of ICT-based business solutions to lead over 70 staff and 5 direct supports of a regional based second level server and storage management group in providing services and support to 1800+ Windows NT/2000/2003 & Novell Netware Servers, 1000+ Unix & Midrange Servers, 50 SAN Environments (IBM, EMC, HP, Fujitsu) with over 200TB of storage.

Implemented business process improvements such as SOE development for Server and Storage space with resulting generation of revenue.

Combined best practices with ITIL and ISO standards and improved service to customer accounts.

Closely worked with Sales and Project Services’ senior executives in establishing practices which raised staff performance and customer service standards and improved focus on core product, lessened expenditure and encouraged customer loyalty.

Identified market opportunities through product enhancement, opposition strategies, niche markets, new technology and client feedback. 
Year:
Feb 2005 – Feb 2008
Enterprise:
Ticketek 
Position:
Senior IT Delivery Manager 
Summary:
Management of all IT & Telecommunications for Ticketek and leadership of 4 teams oriented towards Midrange Server Design and Support, LAN and WAN Design and Implementation, IT Support and Programming. 
Year:
Jul 2002 – Feb 2005
Enterprise:
Compaq 
Position:
Operations Duty Manager 
Summary:
Onsite operations manager for 24x7 Operations Management Centre (OMC) staff. Staff consisted of Operators, Network and Server engineers, supporting Compaq outsourcing customers in Australia. 
Year:
Oct 2001 – Jun 2002
Enterprise:
Davnet 
Position:
National Network Services Manager 
Summary:
Managing the national network and data centres for clients Network and Hosting space. Included managing the Customer Services and PreSales teams as well as the provisioning and support services teams. 
Year:
Jan 1999 – Sep 2001
Enterprise:
Colonial First State Fund Managers 
Position:
Internet and LAN Administrator 
Summary:
Maintaining the Colonial First State Fund Managers website as a webmaster as well as developing and programming Java/C++ and ASP/SQL based dynamic webpages and calculators.
Internal LAN Support, PABX Config/Install, Installation and Support of Switches, Routers and Servers. 
Year:
Mar 1997 – Jan 1999
Enterprise:
Telstra BigPond 
Position:
Technical Support Team Leader 
Summary:
Working within Telstra Multimedia department On Australia created to support Microsoft's MSN network that was launched as part of Windows 95.

Telstra then launched the BigPond brand and product lines including dialup, websites, email and broadband. 
Year:
Oct 1995 – Mar 1997

Education & Qualifications

University:
CAPM 
Degree:
CAPM 
Year:
2008 
University:
University of New South Wales 
Degree:
MBT 
Year:
2006 
University:
University of Newcastle 
Degree:
Bachelor of Engineering 
Year:
1995 

Other Qualifications & Awards

Languages Spoken

Industry Focus:
Other

Key Skills:

Strategic IT Planning, IT Governance, Organizational Change Management, Cost Reduction Programs, Business Continuity and Disaster Recovery Programs, Consolidation Programs, IT Service Delivery Management, Solution and Technology Management, Enterpris

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